Egencia Travel Consultants – Why They’re the Best in the Business
With Egencia, service comes first. Our customer service team consists of hundreds of travel consultants around the world dedicated to superior service and superior value for your travellers. Experts in their field, our customer service team are available 24/7 via phone or email to proactively assist with your travellers’ goals and needs.
Better Service Through Integrated Technology
Proprietary, integrated Egencia technology empowers our travel consultants to deliver consistent, quality service. Our travel consultants share the same platform as your travellers, so they have direct access to all itineraries, bookings, enroute changes and exchanges, and policy preferences. You receive the best of both worlds – technical support for online reservations with a quality offline booking handling service.
Better Training. Better Consultants.
Egencia’s Travel Consultant Quality Programme for our consultants means uniform training, metrics and measurement to assure consistent quality service for your travellers. Established service training and evaluation ensures a consistent, quality customer experience, regardless of service centre location.
Continuous Training and Evaluation Ensures Great Service
To ensure you receive the best service possible, Egencia travel consultants are continuously evaluated and assessed based on globally consistent metrics, including customer satisfaction surveys, issue logs, agent scorecards, and phone and email service evaluations. The result is a higher standard of care for your travellers.
Global Service
Expect the same excellent service from Egencia whether your employees are travelling domestically or halfway around the globe. With over 450 travel professionals in 14 locations worldwide, our uniformly-trained travel consultants ensure your travellers consistently receive excellent assistance and expert advice.
Egencia Travel Consultants
- Provide domestic and international air, hotel and car bookings
- Book complex or international itineraries
- Perform cancellations and exchanges
- Provide enroute assistance to travellers on the road
Egencia Passport & Visa Consultants
Our experienced team are on hand to help you obtain passports and visas and to provide you with relevant information and embassy updates. We are committed to delivering a first class service to meet your requirements:
- We thoroughly check all passport and visa applications to reduce the possibility of rejection
- We ensure applications reach the relevant embassy on time
- We collect passports and visas from the embassy as soon as they are available and immediately dispatch them
